Support
Warranty Terms
Every Orbitvu system sold by Intriguity carries a manufacturer warranty. This page explains what's covered, for how long, and how Intriguity — as Orbitvu's authorised distributor in India — supports you through the process.
Who provides the warranty
A manufacturer warranty, supported locally
The 1-year warranty on your Orbitvu system is provided directly by the manufacturer, Orbitvu Sp. z o.o. (Poland), through its distributor OV Tech Sp. z o.o. Intriguity, as the authorised dealer in India, facilitates your support experience within the warranty period — but does not itself assume the manufacturer's warranty obligations.
Hardware
- Covers defects in materials and workmanship under normal use (5 days/week, 8 hours/day).
- Orbitvu repairs, replaces, or provides Customer Replaceable Parts (CRPs) at its discretion.
- Warranty period starts from the date of shipment, and is not transferable to a new owner unless resold with an active Support Plan.
Software
- Covers substantial conformance to published specifications for 12 months from purchase, on the specified hardware, camera, and OS.
- Includes phone, email, and 24/7 web support, plus updates and bug fixes during the warranty period.
- Extends only to the original end-user licensee, and excludes custom-modified software.
What voids coverage
- Products altered, damaged, or repaired by anyone other than Orbitvu or its approved service provider.
- Use outside the specifications in Orbitvu's user manual, or removal of serial numbers/warranty seals.
- Normal wear items — friction wheels, acrylic pads, backgrounds, light tubes — are excluded once they degrade from ordinary use.
How a claim works
If something needs repair
Report the issue
Contact Intriguity support with your invoice details and a description of the fault.
Diagnosis
Orbitvu determines, at its discretion, whether the fix is remote, a self-service part (CRP), or requires an on-site visit.
Send or host the repair
Faulty units are returned at the customer's expense; repaired units ship back at Orbitvu's expense.
Repair or replace
Orbitvu repairs or replaces the product within 10 working days of receiving it, or may issue a refund instead.
Important to know
Intriguity's role, and the limits of coverage
This page summarises Orbitvu's Limited Warranty Terms and Conditions and Intriguity's role as dealer, for your reference. It is not a substitute for the manufacturer's full terms, which govern in the event of any conflict and are subject to change. Full terms: orbitvu.com/warranty-terms-and-conditions
Common questions
Warranty FAQs
Reach out to Intriguity support first — we'll help diagnose the issue and coordinate with Orbitvu/OV Tech for repair, replacement, or parts under warranty.
Yes — you can purchase a warranty extension, provided total coverage doesn't exceed 3 years, remains continuous, and is purchased before your current warranty period expires.
No. Damage from misuse, unauthorised repairs, or use outside Orbitvu's documented specifications is excluded, as is normal wear on consumable parts.
The Limited Warranty is extended to the original end-user purchaser and is not transferable. Software fallback rights on resale are covered separately — see our Subscription Policy page.
In rare situations such as manufacturer insolvency or force majeure events, warranty support may be delayed or unavailable. Intriguity is not obligated to independently provide replacement or service beyond what is contractually covered.
Need help with a claim?
Talk to our support team
Share your details and we'll help you get started with a warranty claim or repair.